Returns eligibility
What is your return policy?
We offer a 30 day satisfaction guarantee.
If a product does not meet your expectations, please contact us within 30 days of delivery to request return authorization.
Returns without prior authorization will not be accepted.
Return conditions
What items are eligible for return?
Returned items must be unused, unopened, and in original packaging.
Products showing signs of wear, damage, or misuse are not eligible for return.
Return process
How do I return an item?
Contact our support team to request return authorization.
Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
When will I receive my refund?
Once the returned item is received and inspected, refunds are processed within five to seven business days.
Refunds are issued to the original payment method.
Shipping charges are non-refundable.
Damaged or incorrect items
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include your order number and photos of the issue so we can resolve it quickly.
Warranty
Do your products include a warranty?
Non food products include a one year warranty against defects in materials and workmanship from the date of delivery.
This warranty does not cover damage caused by misuse, normal wear, or accidents.
Exchanges
Do you offer exchanges?
We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
Contact for returns
How do I contact you for returns or refunds?
For return or refund requests, please contact us at:
Email: info@zivaska.ca
Website: https://zivaska.ca
